Introduction

Riwayat Design Studio (“we”, “our” or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use and share information when you visit or make a purchase from riwayatdesignstudio.com.

Information We Collect

When you visit our website or place an order, we may collect the following information:

• Personal Details: Name, email address, phone number and delivery address.
• Payment Information: Payment is processed securely through Razorpay. We do not store your card or bank account details on our servers.
• Order Information: Details of products purchased, order history and transaction records.
• Technical Data: IP address, browser type, device information and pages visited on our website.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and send order confirmations.
• Communicate with you about your order, queries or complaints.
• Send promotional updates and offers (with your consent).
• Improve our website and customer experience.
• Comply with applicable legal obligations.

Payment Processing

All payments on our website are processed through Razorpay, a secure and RBI-compliant payment gateway. When you make a payment, your financial information is transmitted directly to Razorpay and is subject to their privacy policy. We do not have access to your complete card or banking details.

Sharing of Information

We do not sell, rent or trade your personal information to third parties. We may share your information with:

• Courier Partners: To deliver your orders (name, address and phone number only).
• Payment Processors: Razorpay, for secure payment processing.
• Legal Authorities: If required to do so by law or to protect our legal rights.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences and analyse website traffic. You may disable cookies through your browser settings, though this may affect certain website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfil your order, maintain business records and comply with applicable legal obligations.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data (subject to legal obligations).
• Opt out of marketing communications at any time by contacting us.

Children’s Privacy

Our website is not directed to children under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: riwayatdesignstudio07@gmail.com
• WhatsApp / Phone: +91 88495 79215
• Address: Riwayat Design Studio, Ahmedabad, Gujarat, India